SUPPORT & MAINTENANCE
It is very important to keep your software investment covered by our support and maintenance plan to ensure that your software is always up to date and that bugs fixes are applied as they arise.
Software Support & Maintenance Agreement Overview:
The annual Software Support & Maintenance fee is nominal when you consider what you are getting. It not only covers one-on-one technical support if you have a technical issue, it also covers round the clock maintenance. Our team is constantly working to keep your software current and free from bugs. When you are covered under maintenance you will get free software updates¹ and bug fixes along with an optional email when a new update has been issued with a detailed description of what the update has enhanced and directions of how to use it. This can be extremely beneficial if you have multiple employees using the software.
What if my Coverage has Lapsed? Don’t worry, an RTI shelf-edge specialist can get you re-instated or you can opt to use our professional services by the hour. Call 1-800-277-4277 to speak with a specialist for more information.
♦ Please note, professional services or fees cannot be billed. These fees must be paid in full, meaning funds have cleared, before you will have access to a Technical Specialist. This can be extremely inconvenient in times of crisis.