Thank you for being a Retail Technologies, Inc customer!
Over the years, RTI has released several versions of DESIGN-R-LABELS, our sign and label printing solution.
DESIGN-R-LABELS Version 4 is the latest. We want to inform you of where your version DESIGN-R-LABELS is in relation its life cycle of software development, support, and maintenance.
- All development and testing on prior versions have ceased and transitioned to DESIGN-R-LABELS Version 4.
- Support and maintenance and product updates will be available for DESIGN-R-LABELS Version 4 on computers that meet/exceed RTI’s then current system requirements.
- RTI will no longer provide extended support on DESIGN-R-LABELS32 Version 2 or any prior version after December 31, 2022 or after your existing agreement expires, whichever has the latter date.
- DESIGN-R-LABELS32 Version 2 has been removed from active marketing, sales and development efforts
- What are my options?
- Take advantage of steeply discounted migration investments through Dec 31,2022.
- RTI will give commercially reasonable effort to answer/provide support on DESIGN-R-LABELS Version 3, provided RTI personnel are granted access and control via RTI’s then chosen remote support utility (currently BeyondTrust aka Bomgar)
- If resolution to the issue requires code changes to DESIGN-R-LABELS Version 3 or to any RTI-developed application working with DESIGN-R-LABELS Version 3, the solution will be to migrate to DESIGN-R-LABELS Version 4. If any code changes are still required, these changes will be in Version 4. Any custom coding will be quoted by RTI and, when approved by the customer shall be payable in advance.
- All development (i.e., coding) has transitioned to DESIGN-R-LABELS Version 4.
- Upon release of DESIGN-R-LABELS Version 4, RTI offered discounted pricing to current customers to migrate from previous versions
- License(s) do not have to be installed but must be purchased by this date to receive discounted migration investment rates
- Additional licenses of this version may be purchased if you already have a DESIGN-R-LABELS Version 3 license. Support will be invoiced at a prorated amount so as to expire with your current agreement.
- DESIGN-R-LABELS Version 3 has been removed from active marketing, sales and development efforts
- All development and testing on prior versions have ceased and transitioned to DESIGN-R-LABELS Version 4.
- Support and maintenance and product updates will be available for DESIGN-R-LABELS Version 4 on computers that meet/exceed RTI’s then current system requirements.
- Plan Your Migration Now
- Take advantage of steeply discounted migration investments through Jan 1, 2023.
- Contact your authorized DESIGN-R-LABELS Reseller or contact RTI [251.666.5151 | sales@retail-tech.com ] to learn about Version 4 and plan your migration.
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